At Crimson Hill Support we believe that training and the development of our staff team is critical to providing an excellent level of quality support. Consequently we invest in high quality training from the initial induction programme for all staff through to training for Senior Support Workers, which involves all Seniors undertaking an induction programme with the content including:
Support managers are offered training in the following:
Our Admin team are also expected to undertake such courses as deemed relevant, such as:
We employ a dedicated Training Manager who manages our training programmes.
Our Induction Programme consists of 15 days of training, taught in-house and through on-line training. This enables us to ensure that it is of a consistently high quality, is fit for purpose for the type of work that our staff undertake, and matches the ethos of the organisation. We have invested in training qualifications for managers to equip them to deliver specialist training. All training sessions use a comprehensive set of training materials and presentations. All staff complete a Care Certificate delivered through on-line training, if this has been recently completed by a new member of staff joining our workforce, we provide a range of refresher courses for them to complete. This is then enhanced by in house training sessions which provide the skills and knowledge we require our staff to hold.
The induction training includes the following courses:
Induction training is followed up by shadow shifts alongside experienced staff or managers until we all feel confident that they can support an individual on their own. An observation of performance is also carried out within the 6 month probation period, according to needs this may involve several observations.
Staff can then go on to complete either a level 2 or level 3 Diploma in Adult Social Care.
If staff are supporting service users with specific health or behavioural needs, they will be required to complete relevant training which is either provided by us as a Company or external professional agencies so that we can ensure staff have the knowledge and skills to provide best person centred care for the individual, this can include but is not an exhaustive list:
It is an expectation of the Company that all staff complete refresher training when required, refresher expectations range from 12 months to 36 months according to subject, a refresher may need to be completed before the required time if there are concerns as to competency or there have been significant changes or a new risk has been identified.
Our training is constantly evolving in line with the ever-changing needs of the people we support and we are also able to provide courses to individual staff members that they feel will benefit them and their service users or that, if relevant to the Health and Social care, the individual has a particular interest in developing their skills.
We have a high level of management support (four Directors, Registered Manager and seven Support Managers) and we provide a regular planned support system for staff and a very responsive backup team when additional support or advice is required. We have a 24-hour on call service and our aim is to resolve problems without recourse to other organisations as far as possible.
